Terms & Conditions
Private Dining • Pop-Up Restaurants • Premium Buffet & Catering Services
These Terms & Conditions apply to all bookings made with Atelier Dining. By confirming a booking, the Client agrees to these Terms & Conditions.
1. Bookings
1.1 All bookings are subject to availability and are not confirmed until written confirmation has been issued by the Company.
1.2 The Company reserves the right to refuse bookings at its discretion.
1.3 Quotations are valid for 14 days unless otherwise stated.
1.4 Any changes requested after confirmation may incur additional charges.
2. Deposits and Payments
2.1 A non-refundable deposit of 50% is required to secure a booking.
2.2 The remaining balance must be paid no later than 14 days before the event date.
2.3 Bookings made within 14 days of the event date require full payment at the time of booking.
2.4 Failure to make payment by the due date may result in cancellation of the booking and forfeiture of any monies already paid.
2.5 The Company reserves the right to charge statutory interest and recovery costs on overdue invoices.
3. Minimum Spend
3.1 A minimum spend may apply depending on the type of service, date, location, guest numbers, and event duration.
3.2 Where guest numbers fall below the agreed minimum, the minimum booking value will still apply.
3.3 Minimum spends will be clearly stated within the quotation or booking agreement.
4. Guest Numbers
4.1 Final guest numbers must be confirmed at least 7 days before the event.
4.2 The final confirmed number will be used for billing purposes.
4.3 Reductions in guest numbers after final confirmation are non-refundable.
4.4 Increases in guest numbers may be accommodated subject to availability and additional charges.
5. Menus
5.1 Menus are seasonal and subject to ingredient availability.
5.2 The Company reserves the right to make reasonable substitutions where ingredients become unavailable.
5.3 Any significant menu changes will be communicated to the Client as soon as reasonably possible.
6. Dietary Requirements and Allergies
6.1 All dietary requirements, allergies, intolerances, religious requirements, and special requests must be provided in writing no later than 14 days before the event.
6.2 Whilst every reasonable effort will be made to accommodate dietary requirements, the Company cannot guarantee an allergen-free environment.
6.3 Guests with severe allergies should contact the Company directly prior to the event.
6.4 The Company accepts no liability where dietary information has not been provided or is inaccurate.
7. Private Dining Requirements
7.1 For private dining services held at a Client's property:
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The kitchen must be clean, safe, and in working order.
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Running hot water, electricity, and adequate preparation space must be available.
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Reasonable access for equipment and ingredients must be provided.
7.2 The Company reserves the right to refuse service where conditions present a health, safety, or food hygiene risk.
8. Venue Requirements
8.1 The Client is responsible for ensuring the venue is suitable for the event.
8.2 Any venue restrictions, access limitations, parking issues, or permit requirements must be disclosed before booking.
8.3 Additional charges may apply where access is difficult, equipment must be carried significant distances, or additional staffing is required.
9. Travel and Mileage Charges
9.1 Travel charges may apply for events located outside the Company's standard operating area.
9.2 Parking fees, congestion charges, tolls, accommodation costs, and ferry charges (where applicable) will be added to the final invoice.
9.3 Any overnight accommodation required for staff due to location or event timings will be chargeable to the Client.
10. Service Duration
10.1 Standard buffet service includes a service period of up to 3 hours unless otherwise agreed.
10.2 Standard private dining service includes setup, dining service, and kitchen clean-down within the agreed service window.
10.3 Additional hours requested during the event may be charged at the Company's prevailing hourly rates.
11. Buffet Service
11.1 Food will be prepared and served in accordance with food safety regulations.
11.2 Buffet service is intended for consumption during the agreed service period only.
11.3 The Company reserves the right to remove buffet food at the end of the service period to comply with food safety requirements.
11.4 Food replenishment beyond the agreed package may incur additional charges.
12. Leftover Food
12.1 Due to food safety regulations, the Company reserves the right to dispose of any food that has been displayed, served, or left unrefrigerated.
12.2 Any food provided to the Client after service is accepted entirely at the Client's own risk.
12.3 The Company accepts no liability for food consumed after the event has concluded.
13. Alcohol and Corkage
13.1 Where alcohol is supplied by the Company, all guests must comply with applicable licensing laws.
13.2 The Company reserves the right to refuse alcohol service to any individual who appears intoxicated or behaves inappropriately.
13.3 Clients supplying their own alcohol may be subject to a corkage fee where agreed in advance.
13.4 Corkage charges, if applicable, will be detailed in the booking confirmation.
14. Service Charge and Gratuities
14.1 A discretionary service charge of up to 12.5% may be added to bookings.
14.2 Any service charge will be clearly shown on quotations and invoices.
14.3 Gratuities are voluntary and distributed at the Company's discretion amongst staff.
15. Equipment, Crockery and Furniture
15.1 All equipment supplied by the Company remains its property.
15.2 The Client is responsible for any loss, theft, breakage, or damage beyond reasonable wear and tear.
15.3 Replacement costs will be charged at current market value.
15.4 Collection of equipment must be facilitated at the agreed time.
16. Health and Safety
16.1 The Company operates in accordance with applicable food hygiene and health and safety legislation.
16.2 The Client must ensure a safe environment for staff and guests.
16.3 The Company reserves the right to cease service immediately if staff safety is compromised.
17. Weddings and Special Events
17.1 Wedding and large-scale event bookings may require additional deposits and staged payments.
17.2 Final guest numbers must be confirmed no later than 14 days prior to weddings.
17.3 The Company cannot guarantee identical presentation of dishes, décor, or styling shown in promotional materials.
17.4 Delays caused by the venue, suppliers, entertainers, or guests may affect service timings.
18. Corporate Events
18.1 Corporate clients are responsible for ensuring any venue permissions, licenses, and insurance requirements are satisfied.
18.2 The Company reserves the right to charge waiting time where access delays occur.
18.3 Corporate account invoices must be settled within agreed payment terms.
19. Photography and Marketing
19.1 The Company may photograph food, table settings, service areas, and venue spaces for marketing purposes.
19.2 Images containing identifiable guests will only be used with appropriate consent where required.
19.3 Clients wishing to restrict photography should notify the Company before the event.
20. Client Conduct
20.1 The Company reserves the right to withdraw services where abusive, threatening, discriminatory, or inappropriate behaviour occurs.
20.2 No refunds shall be provided in such circumstances.
21. Cancellation by the Client
The following cancellation charges apply:
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More than 30 days before event: Deposit returned.
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15–30 days before event: 50% of total booking value.
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8–14 days before event: 75% of total booking value.
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7 days or less before event: 100% of total booking value.
Any non-recoverable third-party costs already incurred will remain payable.
22. Cancellation by the Company
22.1 The Company reserves the right to cancel due to circumstances beyond its reasonable control, including:
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Severe weather
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Staff illness
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Vehicle breakdown
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Venue closure
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Supplier failure
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Government restrictions
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Force majeure events
22.2 In such circumstances, the Company will offer:
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An alternative date; or
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A refund of monies paid, less any non-recoverable third-party costs where legally permissible.
23. Force Majeure
Neither party shall be liable for failure or delay in performing obligations due to events beyond reasonable control, including natural disasters, pandemics, government action, industrial disputes, terrorism, transport disruption, or utility failures.
24. Limitation of Liability
24.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
24.2 Subject to clause 24.1, the Company's total liability shall not exceed the total amount paid for the booking.
24.3 The Company shall not be liable for indirect, consequential, or economic losses.
25. Data Protection
25.1 Personal information will be processed in accordance with applicable UK data protection legislation.
25.2 Information collected will only be used for booking administration, event delivery, and lawful business purposes.
26. Complaints
26.1 Any concerns should be raised during the event wherever possible to allow immediate resolution.
26.2 Formal complaints must be submitted in writing within 7 days of the event.
26.3 The Company will investigate and respond within a reasonable timeframe.
27. Governing Law
These Terms & Conditions shall be governed by the laws of United Kingdom and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.